Chairs arrived relatively quickly. Kind of light and feel brittle. But perfect for what I want them for. There were four screws missing. Fortunately I had some so that was fine. I forgot to order the stain, so I called and they corrected that for me. Simple process that was nice. I would give it five stars, but I wanted a matching folding side table. When I contacted them about that they couldn't guarantee that the stain would match. Don't know why. They talked about another team or something weird like that. Anyway chairs are nice just wish I could get a matching side table.