FAQ

After you place an order you will receive an order confirmation via e-mail and SMS text message (if you provide a mobile number).

Once we have received your order and will authorize your credit card for the purchase and begin working on creating your products.

Once we complete manufacturing of the items for your order, we contact you immediately through e-mail and SMS text message (if you provide a mobile number). 

You can contact us anytime by calling or texting with
your order number at (800) 820-4707 or email us info @
thecharmingbenchcompany.com.

You can also check your order status anytime via our website chat 24/7 (when available). Click "Chat With Us!" in the bottom right corner. 

Then click "What's My Order Status?" from there if you share your email and order number, you can view the latest on your order. 

After you place your order, our manufacturing team gets started on your order. We do our best to display the estimated shipping date on each product page.

Please note this is an estimate and is included at the checkout process
and with your order confirmation email.

Once your order ships, we will send you a notification with the tracking number so you can follow the progress of your order.

Absolutely, give us a call and we would be happy to take your order over the phone at (800) 820-4707 Monday through Friday from 8am - 5pm CST.

Yes, please reach out to our team via phone, email or text message to get a custom quote for your needs.

Please reach out to our team via phone, email or text message to get a custom quote for your needs.

You can contact us by calling or texting us (800) 820-4707 or email us info @ thecharmingbenchcompany.com.

Yes, we offer specialized pricing for those in the trade including designers, construction managers, architects, landscapers and project mangers.

Please reach out to our team via phone, email or text message to get a custom quote for your needs.

You can contact us by calling or texting us (800) 820-4707 or email us info @ thecharmingbenchcompany.com.

Yes, please reach out to our team via email to request a receipt if you require more documentation beyond our email order confirmation.

Email your request to info @ thecharmingbenchcompany.com.

Once the order is placed on our website we will submit an order
directly to the manufacturer on your behalf. This occurs immediately
after an order is placed by the customer (7 days a week).

Once this step has been completed, The Charming Bench and thus the customer become financially obligated to purchase the ordered merchandise from the
manufacturer.

All order cancellations are subject to a 25% cancellation fee. If your order has already been shipped it cannot be cancelled, but can be returned under our Standard Return Policy.

To cancel an order, please call our helpful our team at (800) 820-4707.
Since time is of the essence, it's best to call rather than email us.

Refunds will be credited to the original payment method and can take up to 2-5 business days to reflect on your credit card statement.

We want you to be happy. If you are unsatisfied with our product
quality you are entitled to a replacement or money back guarantee. Items returned must be in new and unused condition and must be returned within 14 days.  

Defective Products

Replacement of defective products is covered completely. We will provide you with a prepaid label or  reimburse you for shipping, and ship out a replacement to you.

Returns

A 20% restocking fee is applied to all returned items. Refunds are issued minus shipping costs both ways. Any item returned damaged or unreasonably worn is subject to additional fees. You will be
refunded after the package reaches our facilities and is inspected. This
policy does not apply to oversize non-returnable items.  

*All Returns must have a RMA number, which we will gladly issue you when you contact us. All returns that are sent without prior contact with customer service and a proper RMA number will be disregarded.

We stand behind our products, want to make our customers happy and will do our best to solve any issues. 

Custom Orders:
Any custom orders (i.e. products that are custom made or made-to-order) or special purchases including: clearance products, inventory sale products, custom quotes, special discounts, etc.

Custom Cushions: Any cushion or product that includes a specified cushion fabric selection.

Damaged: Any product that is not in resalable condition.

RMA: Any product not accompanied by a Return Merchandise Authorization Number (RMA#) issued by The Charming Bench Company.

Original Packaging:
Any product that is not in the original box with sufficient packaging
materials. Any product that has been assembled, installed, modified or
used in any way. 

Large orders: (Orders
containing 10 or more of a single product or orders with an invoice
total greater than $2,500). When ordering large quantities, we suggest
ordering a sample for evaluation.

Please note that images of products/color swatches displayed on our website may differ in color due to differences in the resolution of computer monitors and we cannot guarantee that the finish will be
exactly as pictured.

We always work with our partnering outdoor furniture manufacturers to obtain the highest quality photographs of the products and thus depict the merchandise as closely as possible.

Yes, please contact us to learn about how to request a sample.

Most of our 25,000+ products are made to order for our customers,
proudly Made in America in Ohio, Michigan, Montana, California and
Pennsylvania.

We are an authorized retailer of more than 20 industry leading outdoor furniture brands in the U.S. and Canada.

Whether you're looking for a timeless Amish styled porch swing,
or a more modern, sleek looking bench for your home patio or office, we offer a great selection of fine outdoor furniture that will make any
space feel great.

In the US we have many different types of climates. Your needs may vary slightly by region and you can also head over to your local paint store for the best recommendations. For those that prefer, we do sell a high quality paint and stain manufactured by the Amish.

To ensure we keep our costs as competitive as possible, we currently do not have a showroom at this time.

Our products are Made in America in
Ohio, Michigan, Montana, California and Pennsylvania then shipped to
your door.

Many of our customers have enlisted the team at Handy to help our customers assemble our products.

As a preferred Handy partner, you can use our promo code HM15 for a 15% discount off your order. You can book a handyman via this form on Handy.com.

Our friendly teams work out of offices based in Texas and Florida.

The majority of our products are Made in America in Ohio, Michigan,
Montana, California and Pennsylvania then shipped to your door.

Yes, we plant a tree for every single order. Your purchase allows us to plant a new trees in National Parks across the United States. Learn more about how we give back here.

The Charming Bench Company is dedicated to helping you bring your backyards, patios, and decks to life. We understand that designing one's home is unique to each homeowner and our job is to make the image of your perfect outdoor space a reality. No matter your situation, we're here to help.

Please sign up here for a complimentary design consultation with our team. We look forward to speaking with you!

Our team put together this guide to help you hang your porch swing, check it out.

You can always call or chat with us with your questions but we have created a number of amazing guides listed to help you.

How to Maintain Your Wooden Porch Swing

How To Maintain And Care For Your Wooden Patio Furniture

Simple Ways To Clean Plastic Patio Furniture

How To Clean And Care For Teak Furniture

How to Care for Your Wooden Bench Guide

You can always call or chat with us but we have created a number of amazing guides listed to help you.

How To Choose The Perfect Porch Swing

How To Choose The Best Porch Swing Material?

Guide To Patio Furniture Materials

The Picnic Table Buying Guide

Pergolas and Shade Structures - Different Ways to Cover your Patio

Beginners Guide To Buying Patio Furniture