First off the customer service is outstanding with this company. Secondly, the quality is definitely there. Shipping was as expected with timing but a bonus is this company will put it in your garage or up to the house with no extra charge. Other companies leave it at curb and I’m not in a position to hall this kind of weight up the driveway into my garage. Best Buy, great customer service and the Pergola still looks amazing after the 12 months we had it.